So, keep your eye out for an email from them if you book tickets for one of their services. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. 1. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. This minimum fare does not apply to: Click here to view the minimum fare. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. To find their contact details see the list of Train Operating Companies. Call-back available NO. Trainline publishes the names of its . Leicestershire, DE12 7DS. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Type in the new address and make sure it has not already been taken . For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. The Network Railcard discount applies to Standard class only. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. Please note that it is not possible to call this phone number in order to make a booking. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. The company providing the hosting services is Amazon Web Services (AWS). For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. trainline account change email London, England, United Kingdom. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Youre also agreeing that the card you pay with is yours (i.e. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. The most common thetrainline.com email format is [first]. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. Call us between 08:00 and 22:00 UK time any day of the week. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. The Railcard does not become your property. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. To create your account, you must give us correct information and keep it regularly updated. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Click here to view the list of eligible ticket types. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. We are represented by over 50 nationalities across five locations. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. All child fares are subject to a 1 minimum fare at all times. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Open Outlook and select File from the top menu bar. Like with everything these days, youll need a password to create your account. Contact National Rail Enquiries. The arbitrator shall be empowered only to hear and determine an individual claim. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. In some cases, you may also be issued with a penalty fare, as set by the operator. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. You must be aged 16 years old or over to buy a Network Railcard. We charge a 10 fee to refund all Season Tickets. STEP 1: Log-in to your Online Account. Click here to view the operators that accept the Network Railcard discount. 27 Jan 2023. On the right pane click on the pencil icon in the Contact section. Trainline publishes the names of its executives on the Trainline site at. You must be aged between26and30years old to buy this Railcard. Mobile Tickets are available on certain routes and youll need our app. We're. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. For more information, please see our Privacy Policy. all Off-Peak Returns). TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Finally, click on Personal details and update your address. Note that this minimum spend amount may be varied from time to time in the offer email you receive. Copyright Trainline.com Limited and its affiliated companies. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. 6. The minimum fare is subject to change during the validity of your Railcard. A 26-30 Railcard gives you 1/3 off rail fares across Britain. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Consequently, the request for the right of withdrawal cannot be taken into account. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. About Us; Staff; Camps; Scuba. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. A 16-25 Railcard gives you 1/3 off rail fares across Britain. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. No problem, if you're registered with us you can update the following details on the website -. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. Railcard discounts cannot be used in conjunction with any other discount. Well return your money to you via your original payment method, so long as its still valid. Choose which Google mailbox you want to alter. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Then, click on the my account icon and select "My account" 3. Discovery in arbitration is also limited in accord with AAA rules. The most obvious way to change Gmail email address is to create a new account. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Call us between 09:00 and 17:00 UK time Monday to Friday. Please seethe full terms and conditions for the Refer-a-Friend scheme. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Most stations accept this form, but please check beforehand. Call us between 08:00 and 12:00 CET Monday to Friday. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). The time when off-peak services start can vary by station. This is the fastest and easiest way, and you immediately get an email confirming the change. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. (Calls cost 2p per minute plus your phone company's access charge. The Amazon Gift Card is subject toAmazons terms and conditions. . The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. You must be aged 16 or 17 years old to buy the 16-17 Saver. Note - this isn't guaranteed to work for every user. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Complete the steps: enter your name and new email address. You can view a list of your saved card details and delete them at any time in your account. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. Once youve booked, you can choose to securely register your card details in your account. You can book tickets for a group of people (passenger/passengers) through our booking service. Click here for more details.. We do not accept payment by cash or cheques in any currency. The minimum fare is subject to change during the validity of your Railcard. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Please have a look at our FAQ page for more information. Updated on: 22 Feb 2023 10:31 PST. Same train, same route - just more tickets. The list of devices our app will work with is available to you in the relevant app store before downloading. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. If not, you can use their contact details to claim directly with them. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). Select "Add Account" and then input your old email address. Call us between 08:00 and 12:00 on Saturday. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. The discount card or subscription can then be refunded. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). This will expand the Contact Section. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. Operators terms and conditions and delete them at any time in your confirmation email ) arbitration will be in. Account ) minimum spend amount may be varied from time to time in the new address and make sure has! A Two together Railcard gives you 1/3 off rail fares across Britain for you and one other (. Does not apply to: click here to view details of the terms... 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