Companies with substantial IT infrastructure and considerable dependence on IT for daily operations realize the importance of adequate support services. However, support and maintenance contracts are relatively long term commitments. Therefore, a large number of organizations worldwide are opting for offshore outsourcing of support services to obtain quality services with significant cost savings over an extended period of time. ELIGA can serve as the perfect long term partner for meeting your application support and maintenance requirements
ELIGA can provide engineering support (bug fixes) to the customers of existing product, interacting with the support centers which provide level 1 and 2 (helpdesk and field level) support. The activities consist of :
A long-term engagement with this model guarantees you considerable reduction in maintenance costs. After a year of engagement, we can transition from a Time and Material relationship to a Service Level Agreement (SLA), where our performance and compensation are tied to your identified business parameters.
Entrusting us with Maintenance and Enhancement services enables you to free your resources for your critical activities. Time zone difference often also means shorter latency experience.